What kind of packaging do you use?

We only use 100% recycled and recyclable packaging for all our orders.

We've recently introduced recycled plastic mailing bags in addition to our cardboard and paper packaging. Producing less carbon emissions, waste, and harmful by-products than paper production, these new recycled and reusable packaging offers better protection against the elements and the rigours of the postal system.

In the last few years, recycling of soft plastics has become much more widespread, with recycling points at most supermarkets along with kerbside collections in some areas. This means that our new bags – already made from 100% recycled plastic - can easily be recycled again, making them a sustainable choice.

You can find your nearest recycling centre here.

Of course, the best bag you can use is one you already have, so we’re encouraging reuse by adding double tear off strips so that they can be resealed and used again. Perfect for returns or for sending on that knitted or crocheted gift!

Your parcel should always be delivered safely and in the condition intended but if you do experience any problems just get in touch with our Customer Care team and we'll do everything to make it right.