How do I make a return?

If you're not completely happy with your order, don't worry - returning it is quick and easy. You can return your items for a full refund provided they are unused and in a resalable condition. 

If you're in the UK and would like to take advantage of our free returns service, simply contact our customer care team who would be happy to provide you with a Royal Mail returns link.

What if I don't have a printer?

If you are unable to print a label, please fill out the online form from the link you're given. Once you have generated your label online, Royal Mail will send you a confirmation email which contains both your label and a QR code. Simply take this email along to your post office so that the code can be scanned and the post office will print a label for you.

What if I don't have a printer or mobile device?

If you are unable to print your label and do not own a mobile device, please package your items securely, including your order number and return them to the address below. 

The Knitting Network
2 Styles Close
Sittingbourne
Kent
ME10 3BF
United Kingdom

Returns from Outside the UK

To return items from outside the UK, please package your items securely, including your order number and reason for returning to the following address:

The Knitting Network
2 Styles Close
Sittingbourne
Kent
ME10 3BF
United Kingdom

We recommend you ask for proof of postage for all items returned to us.

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